Refund & Cancellation Policy

New institutions get a 30-day free trial. No card is required. If you decide not to continue, the account simply expires at the end of the trial and no charge is made.

A school admin can cancel a paid subscription from Settings → Subscription, or by writing to supportedumanagebd@gmail.com from a verified admin email. Cancellation takes effect at the end of the current billing period; the account stays usable until then.

Monthly plans are not pro-rated. If you cancel mid-month, the account keeps running through the month that has already been paid for and is not renewed. No partial refund is issued.

Annual plans can be refunded within 14 days of the first payment if the institution has not actively used the service. “Actively used” means more than a handful of logins or any production data entry (students imported, fees collected, attendance marked).

After 14 days, annual plans are non-refundable but can still be cancelled; the account runs to the end of the paid year.

If you were charged twice for the same subscription, or paid the wrong institution, email supportedumanagebd@gmail.com with the payment proof and the account identifier. Verified duplicates are refunded to the original payment method within 7 working days.

If an institution raises a chargeback with its bank or payment provider instead of contacting us first, we may suspend the account until the dispute is resolved. We always prefer to resolve issues directly.

SMS packs and other consumable add-ons are refundable only if they have not been used. Unused credit is refunded to the original payment method; used credit is not refunded.

For 90 days after cancellation the account is kept in a read-only state so you can request an export (Excel of students, fees, marks, attendance; printable receipts and admit cards). After 90 days the data is removed from live systems. Encrypted backups follow the normal 30-day backup retention and then expire.

If you want your data deleted sooner than 90 days, email us from a verified admin account and we will remove it after confirming your identity.

Accounts that use a grant, sponsorship or promotional code have no monetary refund: they can be cancelled and the account closed, but no cash is returned for the un-used period of the grant.

Questions can be sent to supportedumanagebd@gmail.com or by phone on 01566-086621. See also our Terms of Service and Privacy Policy.